Frequently Asked Questions
Everything you need to know about your VAS Audio experience.
Where does VAS Audio Germany ship to?
We ship our high-fidelity audio equipment worldwide. Within the European Union, we offer standard and express shipping options. International shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy for audio equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, in-ear monitors must be unopened to qualify for a full refund.
Do your products come with a warranty?
Yes, all VAS Audio products include a 24-month manufacturer warranty covering any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna, and SOFORT banking. All transactions are encrypted for your security.
Can I test the equipment before purchasing?
While we are primarily an online retailer, we offer a 14-day 'Home Trial' period. If you are not satisfied with the sound quality after testing the unit at home, you can return it for a full refund.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.